Existing Customer Questions

How do I recover my Password?

Forgot you 24th password? We've got you covered. Email us or give us a call and we can help change your password for you. Not a people person? Not a problem. Check out our video tutorial here.

How do I upgrade from my Demo?

So you've checked out our product, you fell in love, we're not shy of commitment. Give us a call at 800.380.6135 or email us at [email protected], and we can keep the good times going.

Why are my values not showing?

Values change daily, and sometimes you need to manually refresh it. If there is no notice to refresh your values give us a call at 800.380.6135 or email us at [email protected]

What is the cancelation period?

We require a 30 day notice on all cancellations, to ensure that you are not double charged. If you have any questions about cancellation please give us a call at 800.380.6135 or email us at [email protected]vinviper.com

Desktop Questions

Is the Desktop App included?

Yes! Every user gets free access to VIN Viper's Destkop platform. When you aren't rushing through the auction lanes and need to sort through your inventory or track your competitor's prices, the desktop platform is perfect!

Will my mobile sync immediately with the Desktop?

The Mobile and Desktop data are stored on the VIN Viper cloud, so your data is instantly synced and live data is constantly being fed to you.

How many users can I have?

One of the greatest features we offer, is the most simple and often overlooked. Each account has an unlimited number of users. For a small auto group, that equips every dealer with the power of appraising, inventory management, and market guides without having to pay literally an arm and a leg.